Now Hiring - Account Manager in Fitchburg, WI
Account Manager in Fitchburg, WI
Be part of a growing and prospering company as an Account Manager in our Madison, WI office. Auxiant is a third party administrator of self-funded employee benefit plans with offices in Cedar Rapids, IA, Madison and Milwaukee. Auxiant is a fast-growing, progressive, and family-oriented company offering an excellent wage and benefit package.
Job Summary:
Consult with assigned clients on issues regarding their self-funded health plan, including claim processing, renewals, enrollment, service levels, contracts, plan documents, amendments, etc.
Communicate with external customers (group contacts, employees, vendors, brokers) and internal customers (claims, enrollment, stop loss, compliance and marketing.)
Respond to client requests in a quality and timely manner
Essential Functions:
Work closely with Sales Consultants to transition new clients to Auxiant
Handle essential functions on client renewals
Develop and maintain positive client relations to ensure business retention
Pro-actively monitor customer satisfaction through regularly scheduled communications (i.e., enrollment meetings, service visits, telephone contact, or written correspondence.)
Develop, recommend, and implement appropriate actions as needed to resolve client dissatisfaction
Educate and update clients about Auxiant’s services and products
Ensure internal and external documents are prepared to be in compliance with the Plan (i.e., plan document, amendments, transmittals, administrative agreements, etc.)
Interact with external customers in a social setting
Nonessential Functions:
Other duties as assigned or appropriate
Education/Qualifications:
Knowledge of self-funded or fully insured health plans (HIPPA, DOL regulations, ERISA, medical terminology and claims processing preferred but not required.)
PC Skills including e-mail, word processing, spreadsheet, graphics, PowerPoint
Previous experience in a professional office environment
Proven customer service experience preferred
Excellent interpersonal, written/verbal communication and presentation skills.
Ability to multi-task
Willingness to travel 30% of the time with 50% of the time in 4th quarter
Valid driver’s license
Bachelor’s Degree and 2-4 years related experience; or equivalent combination of education and experience
Insurance License to be obtained
CEBS training
*Full benefits including: Medical, Dental, Vision, Flexible Spending, Gym Membership Reimbursement, Life Insurance, LTD, STD, 401K, 3 weeks vacation, 9 paid holidays, casual dress code and more
Job Type: Full-time
Pay: From $1.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: One location
Auxiant
Unknown
Insurance Agencies & Brokerages
Insurance
www.Auxiant.com
Unknown / Non-Applicable
2 Yes (amount not posted)
Auxiant
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Auxiant
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